Service Desk Analyst

**About Us** Freightways Information Services Ltd (FIS) is the internal shared services provider for information technology and advisory services across the Freightways Group. We manage Freightways’ IT infrastructure and partner with selected external technology suppliers to deliver reliable, secure, and innovative solutions. An exciting opportunity has become available for a **Service Desk Analyst** to join our supportive and high\-performing Service Desk team. In this role, you’ll be central to the Service Desk function — championing collaboration, efficient processes, and prioritisation to reduce customer effort and enhance service delivery. You’ll provide support across business applications and platforms through multiple channels, including web, phone, remote, and in\-person assistance. **What We Offer** * A full\-time, permanent role based in Penrose. * Flexible working arrangements to support work–life balance. * A people\-focused, supportive team environment. * Profe...

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