Front Office Agent

Company Description Ensure the highest level of customer service is provided at all times to all guests. Deliver emotional connection showcasing your passion and pride for the Sofitel brand, providing luxury service for guest reservations, check\-in and departure, concierge and porterage services; maintain accurate guest accounts and provide accurate, attentive information. Job Description * Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during reservations, check\-in, checkout and throughout their stay. * Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. * Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality in line with PCI and Privacy compliance. * Handle all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls ...

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