Digital Support Analyst

* Wellington based \| Permanent \| Fulltime \| Onsite * Wellness allowance after 12 months Midpoint of $71,258 dependent on experience * **Ko tou ake mahi \- What you'll do** As a Digital Support Analyst, you'll be the first point of contact for Ministry staff, delivering hands\-on Level 1 support across desktops, systems, applications, and digital assets. You'll play a key role in resolving incidents, managing requests, and ensuring a seamless support experience\-working closely with internal teams and external providers. * Triage, resolve, or escalate incidents and requests via ServiceNow, keeping tickets accurate and within service level targets. * Coordinate with internal groups and external service providers to ensure timely, effective issue resolution. * Manage digital assets end\-to\-end\-from provisioning and tracking to lifecycle maintenance. **Ko nga pukenga ou \- What you'll bring** * Proven experience in Level 1 IT support, with hands\-on know...

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